The Setup → Locations tab is where you manage your catering sites. These locations appear throughout ReelCount — in the Dashboard, Schedule, and Scanner app.
Creating a Location
Go to Setup → Locations.
Click Create.
Fill in the details:
- Location Name – how the site will be displayed across the project (at least 4 characters).
- Location colour – used for the scanner pop-out border and schedule labels.
- Scanner background – the image displayed on the iPad Scanner. Portrait works best (768 × 1024 px, up to 1 MB) — images are automatically fitted to the scanner screen.
- Quick department pickups – switch this on to add a Department Quick Pickup option on the scanner, so crew can collect for their whole department in one flow.
As you fill things in, a live Scanner preview shows exactly how the location will look on the scanner's "Tap to start" and scan-options screens.
Each new location automatically gets a 6-digit location code, used to connect the Scanner app.
ℹ️ Depending on your plan, there may be a limit on how many locations you can have. If you hit it, delete an unused location or upgrade your plan.
ℹ️ Pass and scanner customisation (including background images) isn't included on every plan — if it's locked, you can still preview designs but not save custom artwork.
Editing and Deleting Locations
Each location card has a menu (⋯) where you can:
- View and copy the location code (used to connect the Scanner app)
- Edit the location's details — including turning Quick Pickup on or off
- Delete the location completely
There's also a Reorder button to change the order locations appear in.
⚠️ Warning: Deleting a location can't be undone. The location is removed from all upcoming sessions (and any upcoming session left with no location at all is deleted). Past collection history is kept.
Location Backgrounds
The image you upload for a location is shown on the iPad Scanner's Tap to Start screen. We strongly recommend uploading your own branding or a daily message to make it clear and engaging — otherwise a default background is used.
Best Practice for Scanner Setup
- Place the iPad on a stable stand so crew can scan themselves easily.
- Use the iPad's Guided Access mode to lock it to the ReelCount app and prevent tampering.
- Keep the iPad connected to Wi-Fi — the scanner requires a live internet connection.
- For busy sites, you can run multiple iPads with the same location code.
And that's Location Settings and Customisation — everything you need to get your sites ready for daily use.