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The ReelCount Scanner app is used at catering sites to scan crew passes. It works best on iPads set up as check-in terminals, though it can also run on iPhones if needed.

Downloading the App ​

First Time Use ​

  • Open the app once installation is complete.
  • Enter the six-digit venue code on the coral code pad — the sixth digit connects automatically (see Connecting the App to a Location).
  • Once connected, the app shows your venue House photo. When a meal session is running, you'll see Tap to start; outside session hours you'll see Not serving, Service has ended, or No session today — that's normal, and scanning opens when your next session begins. The app remembers your venue code between launches.
iPad location code entry screen
Enter the six-digit location code.
iPad Tap to start screen after connecting
Tap to start once a session is running.

Key Points ​

  • The app requires a live internet connection to work — every scan is checked with ReelCount in real time.
  • Use the app on iPads wherever possible — this provides the best check-in experience for crew. The scanner uses the iPad's front camera by default, so crew can hold their pass up to a mounted iPad; there's a flip-camera button on the scan screen if you'd rather scan handheld with the back camera.
  • The app is free to download, but you need an active ReelCount account to use it — the location code comes from your ReelCount admin portal.

That's how to install the ReelCount Scanner app and get ready to connect it to a location.

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