Once the Scanner app is installed, it needs to be connected to a location before it can be used. Each location has its own unique six-digit code, generated in the admin portal when the location is created.
Finding the Location Code
- Go to Setup → Locations in the admin portal.
- Click the three dots on the location's card.
- Click Location Code to reveal the six-digit code — there's a copy button next to it so you can paste it into a message to whoever is setting up the iPad.
- Each code is unique and cannot be changed.
Entering the Code in the App
- Open the Scanner app on your iPad.
- On the "Enter your location's code" screen, type the six-digit code and tap Log In.
- If the code isn't recognised, you'll see Invalid Location Code — double-check the digits and try again.
- Once connected, the app shows your location. When a meal session is running you'll see the Tap to start screen with the location's background image; outside session hours it shows Currently Offline, which simply means there's no active session right now — not that anything is broken.
Using Multiple iPads
- You can use the same location code on multiple iPads.
- This is useful at busy sites where you want more than one check-in point.
- All iPads stay in sync via the internet.
Key Points
- Each location has a unique, randomly generated six-digit code.
- The Scanner app must be online to accept codes — every code is checked with ReelCount in real time.
- The app doesn't remember the code between launches: if the app is closed completely, you'll need to re-enter the code.
That's how to connect the ReelCount Scanner app to a location.
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