When you first log in to ReelCount, you’ll land on the Dashboard. Think of this as your control room — it gives you an at-a-glance view of what’s happening today across all of your catering locations.
At the very top of the page you’ll see your Project Name. This name is the same for everyone using your account, so if you update it, it updates for the whole team.
Next to that, you’ll find the notification bell (where you’ll get updates about your sites going live or offline) and your account menu (where you can update your details, remove your login from the project, or — if you’re an Owner — delete the account entirely).
When You First Log In
The Dashboard will look empty the first time you see it. Don’t worry — as soon as you add your first location in the Setup tab, it’ll appear here.
What Each Location Shows
Every location panel on the Dashboard looks the same, and is split into three key areas:
Live Feed – real-time activity of crew collecting meals.
Numbers – today’s totals at a glance.
Reporting – a look back at completed days.
Live Feed
The Live Feed is a running log of collections happening at that location. You’ll see:
The crew member’s name
Whether they collected for themselves or on behalf of someone else
The time it happened
There are 3 different ways a pass can be scanned at a site;
How a pass has been scanned | Message displayed on feed |
A crew member uses their own pass | Joe Bloggs has collected |
A crew member scans another pass on behalf of that crew member | Joe Bloggs has collected for Jane Doe |
A user with access to the admin portal has manually ticked a name in the 'Schedule' tab | Joe Bloggs (admin) has collected for Jane Doe |
👉 Here’s how the Live Feed looks in action:
Numbers
This section shows you how many crew are expected and how many have collected so far. You’ll see:
Total – the number of crew scheduled for today.
Collected – how many meals have been picked up.
Expected – the predicted number before the site went live.
A pie chart fills up as collections are made, so you can quickly see progress throughout the day.
There’s also an Online/Offline switch here. This controls whether a location is live for scanning. If you try to bring a site online without setting a session time, ReelCount will remind you to do that first.
👉 Here’s an example of the Numbers section with the pie chart filling up:
Reporting
The final section is Reporting. Once a day has finished, you can use the dropdown in the top right corner to look back at it.
For each day you’ll see:
Expected crew
Collected meals
Difference (shown in green if fewer meals were collected, red if more were collected than expected)
👉 Here’s an example of a Reporting dropdown:
⚠️ Note: If you delete a location from the Setup tab, all of its reporting will also be permanently deleted.
And that’s the Dashboard — your all-in-one view of activity across your production.