Every crew member in your database has a ReelCount pass. It’s their digital ticket to collect meals — and it works throughout the shoot as long as they’re scheduled for that day.
Automatic Pass Sending
ReelCount can automatically email passes as soon as new crew are added.
This is controlled by the Autosend toggle in Setup → Passes and Settings.
When Autosend is on, passes are emailed straight away to the address you entered.
When Autosend is off, you’ll need to send passes manually.
👉 Here’s the Autosend setting in Passes and Settings:
Sending Passes Manually
If you don’t want passes to go out automatically:
Go to the Crew page.
Open a crew member’s card (click the “i” icon).
Click Resend Pass.
This will send their pass again to the email address on file.
👉 Here’s the resend button inside a crew card:
Sharing Passes with Others
Sometimes a crew member may need someone else to collect for them.
Use the Share Pass button in Passes and Settings.
Enter the email address of the person who will be collecting.
They’ll receive a copy of the pass labelled with the original crew member’s name.
⚠️ Note: Sharing a pass doesn’t change the main email address. It just sends a duplicate.
How Passes Work
Each pass shows the project name, crew name, and a QR code.
Passes can be saved to Apple Wallet or Google Wallet.
If someone deletes their pass, they can re-download it from the original email.
If a crew member is deleted, all copies of their pass are revoked immediately.
And that’s Issuing Passes — a straightforward way to get your team ready for collection.lick Resend Pass to send their pass to the email address on file.
This is useful if you only want to issue passes closer to shoot dates.
Sharing Passes
Sometimes, a crew member may need someone else to collect on their behalf.
Use the Share Pass button in Passes and Settings.
Enter the email address of the person collecting.
They’ll receive a copy of the original pass, clearly labelled for the crew member it belongs to.
👉 Here’s the Share Pass pop-out:
Note: Sharing a pass does not change the email associated with the crew member. It simply sends a duplicate.
How Passes Work
Each pass contains the project name, crew name, and a QR code.
Passes can be saved to Apple Wallet or Google Wallet.
If a pass is deleted from all devices, it can be re-downloaded via the original email link (or by resending).
If a crew member is deleted, all copies of their pass are instantly revoked.
Tip: Use passes exactly as issued. Don’t create duplicate crew members just to make extra passes — it can cause confusion when scheduling.