Help

Every crew member in your database has a ReelCount pass. It's their digital ticket to collect meals, and it works throughout the shoot as long as they're scheduled for that day's session.

Automatic Pass Sending ​

ReelCount can automatically email passes as soon as new crew are added.

  • This is controlled by the Autosend passes when adding crew toggle in Setup → Pass Settings. It's on by default.
  • When Autosend is on, passes are emailed straight away to the address you entered, with links to add the pass to Apple Wallet or Google Wallet.
  • When Autosend is off, you'll need to send passes manually.
  • If your plan has a pass limit and you've reached it, you cannot add more crew or VIP passes until you remove someone or upgrade. Revoking a pass does not free a slot.

Sending Passes Manually ​

If you don't want passes to go out automatically:

  1. Go to the Crew page.
  2. Open a crew member's card (click the "i" icon).
  3. Click Issue Pass if they have never been emailed a pass, or Re-Send Pass if they have.

This sends their pass to the email address on file. It's useful if you only want to issue passes closer to shoot dates. Re-sending an already-issued pass keeps the same pass. If their pass was revoked, this issues them a fresh one.

You can also issue every Not Sent pass from Setup → Pass Settings with Send all passes to unissued crew, or issue a whole department from the Crew page using the id-card icon on the department header.

Sharing Passes ​

You can also send a copy of someone's pass to a different email address, for example if a crew member's pass email went astray, or their assistant manages their inbox.

  • In Setup → Pass Settings, find them in the Crew Passes table and click Share Pass.
  • The email field is pre-filled with their address. Change it to whoever should receive the copy.
  • They'll receive the same pass, belonging to that crew member.

⚠️ Note: Sharing a pass doesn't change the crew member's email address on file. It simply sends the pass again to the address you enter.

VIP passes ​

For guests and walk-ins who aren't in your crew database, you can create VIP Passes in the same tab. VIP passes skip scheduling entirely: they work at any live session. Click Add VIP Pass to create one and Share Pass to email it out.

How Passes Work ​

  • Each pass shows the production name and crew name, and carries a unique QR code.
  • Passes can be saved to Apple Wallet or Google Wallet from the links in the pass email.
  • Pass statuses in Setup → Pass Settings are Issued, Revoked, or Not Sent.
  • If a pass is deleted from the crew member's devices, just use Issue Pass or Re-Send Pass. The Apple Wallet download link in older emails expires after a few days, so a fresh email is the reliable route.
  • You can Revoke Pass from the Crew Passes table. The QR stops scanning immediately. In Apple Wallet the pass is marked void; in Google Wallet it shows as expired.
  • If a crew member is deleted, all copies of their pass are revoked automatically.

Tip: Use passes exactly as issued. Don't create duplicate crew members just to make extra passes. It causes confusion when scheduling.

And that's Issuing Passes: a straightforward way to get your team ready for collection.

Related Articles