Getting started
Get locations, crew and passes in place.
ReelCountHelp
Setup guides and answers for running ReelCount on a production.
Skip to content
New production?
Topics
Day-to-day use
Schedule, dashboard and live counts.
Settings and customisation
Passes, locations and units.
Scanner app
iPad setup and scanning on set.
Account and access
Users, passwords and closing an account.
Security and privacy
What we store and what deletion does.
FAQs
Short answers to common questions.
- Can crew use more than one pass?
- Can I run ReelCount without internet?
- Can I use ReelCount on a phone instead of an iPad?
- Getting Further Support
- How do I delete a department?
- If someone is not scheduled for the current day, can they still collect on behalf of someone else?
- What happens at midnight each day?
- Where do I get the ReelCount Scanner?
- Why hasn’t a crew member received their pass?
Troubleshooting
CSV imports and scanner connection issues.