Only the Owner of an account can have it permanently deleted. There's no delete button inside the app. The Owner emails support@reelcount.com from their registered address, and we verify the request before removing anything.
What Gets Deleted
When an account is deleted:
- All crew records are removed, including any photos.
- All passes are invalidated. They stop scanning immediately, and the wallet passes on crew members' phones are shown as void (Apple Wallet) or disabled (Google Wallet).
- Schedules and collection history for the production are no longer accessible once the account is removed.
- All location data is removed, including scanner background images.
- Every user's login for the account is removed, along with any pending invitations.
⚠️ Warning: Deletion is permanent. Once done, no data can be recovered.
Timing of Deletion
- If you have a self-serve subscription, cancel in Account → Billing (open the billing portal) so charging stops at the end of the current billing period. See Managing billing. Legacy manual agreements may run to their agreed end date. Support will confirm.
- Data is deleted in line with our privacy notice once billing has ended.
- There is no option to restore data after deletion.
Key Points
- Only Owners can request account deletion, via support@reelcount.com.
- Deletion removes access to the production and its data permanently.
- Cancel billing in the Customer Portal (or per your agreement) when you close the account.
That's what happens to your data when an account is closed: complete removal, carried out securely and in line with data protection law.
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