If you ever need help while using ReelCount, support is only a click away.
Meet Fin — Your 24/7 Support Assistant
You’ll find Fin, our friendly AI chatbot, by clicking the ReelCount icon in the bottom-right corner of the Settings page.
Fin has access to ReelCount’s full knowledge base — including everything from scheduling crew to managing locations — and can answer most questions instantly.
Whether you’re troubleshooting, learning a new feature, or just need a quick reminder of where to find something, Fin is available 24 hours a day, 7 days a week.
👉 Here’s where to find Fin in your Settings page:
When Fin Calls for Backup
Fin can also hand things over to one of our human agents if your query needs a personal touch.
You don’t need to leave the chat — Fin will connect you directly to a team member when available.
Prefer Email?
If you’d rather speak to someone by email, that’s perfectly fine too. You can always reach us at:
📧 [email protected]
For faster responses, please include details such as your project name, device type, and any relevant screenshots.
Key Points
Fin is available 24/7 directly inside ReelCount.
You can chat to Fin by clicking the ReelCount icon in the bottom-right corner.
Fin can pass you to a human agent when needed.
Email support remains available at [email protected].
That’s how to get further support with ReelCount — Fin’s always awake, and our team’s never far behind.