No — ReelCount requires a live internet connection at all times. Both the admin portal and the Scanner app rely on syncing data in real time.
Admin Portal
- The portal runs in a browser and needs internet to load crew, schedules, and your dashboard.
- Changes made offline would not save or sync.
Scanner App
- The app checks each pass against the live schedule — every scan is validated online, and there's no offline queueing or catch-up.
- Without internet, passes cannot be validated.
Home screen vs mid-scan
These messages mean different things:
| Message | Meaning |
|---|---|
| Not serving / Service has ended / No session today | Schedule timing — no active session right now. Not a Wi-Fi problem. |
| Attempting to reconnect… | The iPad can't load data from ReelCount. Check Wi-Fi and wait for retry. |
| Couldn't reach ReelCount (amber, during a scan) | The check failed — the pass was not collected. Safe to scan again once Wi-Fi is back. |
⚠️ Warning: If Wi-Fi drops at a location, scanning stops until the connection is restored. An amber Couldn't reach ReelCount screen does not use up someone's meal — only a green Approved does.
Key Points
- ReelCount cannot run offline.
- Not serving is about the schedule, not your network.
- Always ensure stable Wi-Fi (or a reliable mobile hotspot) at each catering site.
- For busy locations, consider multiple iPads to avoid bottlenecks while scanning.
That’s why a live internet connection is essential for ReelCount.
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