Who Can Delete an Account?
Only the Owner of the account can request its deletion. Admins, Editors and Viewers do not have this permission.
How to Delete Your Account
Account deletion isn't something you can trigger from inside the app — it's a big, irreversible step, so we handle it personally:
- Email support@reelcount.com from the email address registered as the account Owner.
- Tell us the project name and confirm you'd like the account permanently deleted.
- We'll verify the request with you before anything is removed.
Once confirmed, your account and its data will be permanently deleted.
⚠️ Important Warning
Deleting your account is permanent and cannot be undone. This will:
- Remove all data from your account, including crew records and locations.
- Remove schedules and collection history for the production (they are no longer accessible once the account is gone).
- Invalidate all passes stored on crew members' phones — Apple Wallet passes show as void and Google Wallet passes are disabled, and they can no longer be scanned.
- Remove access for every user on the account.
Subscription and Billing
If you have a self-serve subscription, cancel it first in Settings → Billing (Stripe Customer Portal) so billing stops at the end of the current period. Then email support to delete the account. Legacy customers on a manual agreement may still be charged to the end of that agreement — support will confirm when you request deletion.
Your data will be deleted in line with our Privacy Notice once billing has fully ended.
Things to Remember
- Only Owners can request account deletion, via support@reelcount.com.
- Once deleted, data cannot be recovered.
- Cancel billing in the Customer Portal (or per your agreement) before or when you request deletion.
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